Delivery and Return Policy

---

Cancellations

You may cancel your order within 48 hours of your receipt of the goods. 

All cancellations refunds can take up to 5 - 10 working days to reappear in your account. 

Postage and packaging fees are refundable for cancelled orders only.

Once an item has been shipped and/or dispatched to customer, postage and packaging fees are nonrefundable.

Delivery Service

All orders are dispatched using Royal Mail 2nd Class Signed For Delivery only.

This service aim to deliver within:

•  2 to 3 working days in the United Kingdom
• 3 to 5 working days in Europe
• 5 to 7 working days Worldwide

Please allow up to 14 working days for delivery with the United Kingdom and up to 25 working days for delivery to any other country outside of the United Kingdom.

We cannot accept liability for late deliveries.

If for any reason we are out of stock we would expect to dispatch your order within 5 working days of order confirmation.

Our aim is to dispatch orders within 48 hours of confirmation, allowing window for cancellations or alterations to customers order. 

Al orders are shipped Monday to Friday only, between 12pm - 4pm only. 

We do no dispatch items during the weekend. 

If you wish to make we alterations to delivery arrangements or order details please email customer services at: Southwestsixafro@aol.com

Please note that some customs outside of the UK will check items sent through boards to make sure items inside comply with country laws. This may sometimes result in damage to products. Note that Southwestsix will not be responsible for any damages incurred in these cases. Customers must directly claim from relevant facilities in event of complete damage to goods.

Returns Policy

Exchanges or returns of unused and unopened items will be processed with 14 working days.

All refunds will be processed within 14 working days.

Postage and packaging fees are nonrefundable for any returns and or exchanges.

To be eligible for any return or exchange options, items must still be in their original sealed packaging. 

Please ensure all items are handled with care and not opened as we again regret, we are unable to exchange or credit items marked or showing signs of wear.

Tax Charges

All quoted prices include VAT where applicable.

Payment Details Security

All payment details are taken securely using secure hosting servers which run with the maximum level of 128-bit SSL encryption that is commercially available.

Please note that make-up, human hair, wigs, or any kanekalon, synthetic hair when purchased are non-refundable or exchangeable due to hygiene reasons and those notes affect your statutory right.