Privacy Policy

You  may cancel your order within 8 days of your receipt of the goods, and  we will refund to your card within 14 days of receiving the unused and  unopened items. Postage and Packaging are not refundable.


Standard Delivery
Standard Delivery are sent Royal Mail Recorded Delivery and we charge a  starting fee of £5.99. This is normally a 3 to 5 working day service.  but allow up to 28 days. Orders placed before 12 noon, Monday to Friday  are normally dispatched the same working day subject to stock  availability. If for any reason we are out of stock, we would expect to  dispatch your order within 10 days but please allow up to 28 days. This  is a “token” starting fee of £5.99 for standard UK postal delivery. The  idea behind this is to discourage very small orders, which take almost  as much time & effort to package and post as larger orders. This  charge will automatically be added to your order.

Special  Delivery are sent by Royal Mail Special Delivery and we charge a  starting fee of £19.75 for orders under 2kg. Special Delivery items will  arrive with your normal post and require a signature. Orders placed  before 12 noon, Monday to Friday are normally dispatched the same  working day subject to stock availability. Our aim will be to deliver to  you within 24 hours of order (excluding weekends), we cannot however  accept liability for late deliveries.

If you wish to make alternative special delivery arrangements then  either telephone customer services on 0207 610 0827 or e-mail us at: sales@southwestsix.co.uk.


PLEASE  NOTE FROM TIME TO TIME CUSTOM IN COUNTRY OUTSIDE THE EU WILL CHECK THE  PRODUCT SENT IN TO MAKE SURE IT COMPLIES WITH THE COUNTRY LAW AND  SOMETIMES THEY MAY DAMAGE PRODUCTS, NOTE THAT SOUTWESTSIX WILL NOTE BE  RESPONSIBLE FOR ANY DAMAGED INCURE IN MOST CASES, THEY WILL ASK YOU TO  CALL THEM FOR YOUR CLAIM.


Non-UK Customers Please email us for cheaper shipping costs to your country.


Returns Policy
You may cancel your order within 8 days of your receipt of the goods,  and we will refund to your card within 14 days of receiving the unused  and unopened items less the initial postage charges. Your statutory  rights are not affected.


We are happy to exchange unused and unopened items within 14 days; however, the new items will incur postage charges.


To  be eligible for the eight-day return option, items must still be in  their original sealed packaging. Please ensure all items are handled  with care and not opened as we again regret, we are unable to exchange  or credit items marked or showing signs of wear.


Delivery Schedule
We will normally process your order within 1-3 working days, however  please allow at least 7-14 days for delivery, unless you have opted for  the Special Delivery Service.

Back Orders


If your item is not in stock, we will back order for you. You will  always be emailed with the option to cancel your order if you would  rather not wait.


Tax Charges
All quoted prices include VAT where applicable.

Credit Card Security
All credit card details are taken securely using Secure Hosting secure  servers which run with the maximum level of 128-bit SSL encryption that  is commercially available.


PLEASE CHOSE CAREFULLY AS ALL OUR HUMAN HAIR, SYNTETIC AND WIGS ARE NOT  SUPPLIED ON SALE OR RETURN OR EXCHANGE BASIS DUE TO HYGEN AND INCURE 30%  ADMINISTRATION CHARGES IF NEVER OPEN.



Guarantee
Southwest six would like to guarantee your satisfaction. You may cancel  your order within 8 days of your receipt of the goods, and we will  refund to your PayPal /card within 28 days of receiving the unused  items.


Your statutory rights are not affected.