These Terms and Conditions (T&C's) govern your use of the Southwestsix Chelsea Ltd website (known as Southwestsix or Southwestsix Cosmetics) and your relationship with Southwestsix Chelsea Ltd (Southwestsix, we or us).
Please read them carefully as they affect your rights and liabilities under the law.
If you do not agree to these Terms and Conditions, please do not register for, or use, the Southwestsix website.
Please note that to use any of the services provided on the Southwestsix website, you are required to register as an authorised user on the site.
1. Use of the Southwestsix.co.uk website
The Southwestsix.co.uk website is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Southwestsix website you agree to be bound by these Terms and Conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
To register with Southwestsix you must be over eighteen years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
3. Password and security
When you register to use the Southwestsix website you will be asked to create a password.
You must keep this password confidential and must not disclose it or share it with anyone.
You will be responsible for all activities and orders that occur or are submitted under your password.
If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.
If Southwestsix has reason to believe that there is likely to be a breach of security or misuse of the Southwestsix website, we may require you to change your password or we may suspend your account.
4. Product descriptions
Southwestsix list descriptions with products to assist customer in understanding the product and their buying decisions.
Descriptions are taken from material provided by the supplier or manufacturer, whether by packaging, promotional material or information specially provided.
Whilst we take reasonable care for honest and accuracy - Southwestsix does not take responsibility for the correctness or value of these statements and requires customers to make their own judgments in the buying decision just as they would when buying the product off the shelf in a store.
Coupons can only be used online at www.Southwestsix.co.uk subject to these general Terms and Conditions, and any other specific conditions notified to you on the issue of a coupon.
A coupon is redeemable through any website owned or operated by Southwestsix Chelsea Ltd.
A coupon is redeemed by entering its code at the appropriate point during an online purchase. Redemption may be subject to you providing proof of entitlement to use the coupon.
Your use of a coupon indicates your agreement to be bound by these coupon Terms and Conditions.
Southwestsix Chelsea Ltd reserves the right to withdraw or cancel a coupon for any reason at any time.
5A. Distribution of coupons
Coupons are, and remain at all times, the property of Southwestsix Chelsea Ltd.
The right to use a coupon is personal to the original recipient and may not be transferred.
No coupon may be copied, reproduced, distributed or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Southwestsix Chelsea Ltd.
Coupons distributed or circulated without the written approval of Southwestsix Chelsea Ltd, for example on an internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
5B. Permitted usage of coupons
Unless expressly stated otherwise at the time of issue of the coupon;
1 - Each issued coupon will be valid for use by a recipient as explained when it is issued.
2 - Only one coupon will be valid for use per customer or household, as the case may be.
3 - A coupon may not be used in conjunction with any other special offer or coupon unless otherwise stated.
Coupons cannot be exchanged for cash or used to purchase gift-vouchers.
5C. Excluded goods and services
Coupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the coupon, in which case notice will be given to you at the time of issue of the coupon.
Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
5D. Minimum spend requirements
Where the redemption of a coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the coupon.
Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards an offer subject to minimum spending.
If more than one minimum spend offer is valid for use in an order, there must be sufficient amounts spent towards meeting each offer requirement in total. For example, to use a £3 off £30 coupon and a £5 off £50 coupon in the same transaction (assuming that these coupons can be used together), you must spend at least £80.
5E. Calculation of discount
Where an online offer is subject to a percentage discount on an item, the cost of the qualifying purchase only will be reduced by the stated discount percentage.
Where purchases are stated to be offered on a "VAT-free" basis, the prices of qualifying items will be reduced by the equivalent of VAT; at the current VAT rate of 20% this equates to a discount of 14.9%.
Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.
5F. Security and fraud
We make all efforts to protect both our customers and ourselves and to prevent fraud.
We therefore also depend on customers and visitors who visit the Southwestsix website to follow mandatory rules and procedures.
We reserve the right to prohibit usage or access by anyone breaking the rules or conventions and may report behaviour to legal authorities if it necessary.
PLEASE NOTE THAT WE WILL NOT SEND GOODS TO ANY ADDRESS APART FROM BILLING ADDRESS, IN SOME CIRCUMSTANCE WE WILL DELIVER TO CHOSEN ADDRESS. CUSTOMERS MUST EMAIL US AND STATE WHY BEFORE WE CAN PROCESS THE ORDER, IF WE SEND THE ORDER BEFORE CUSTOMER INITIATES CONTACT IT WILL BE AT THEIR OWN RISK.
5G. Limitation of liability
At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made.
If we are unable to deliver the ordered goods we may offer you substitutes which you may reject - we will refund, within 7 working days, the amount paid for goods we are unable to supply.
All offers are subject to availability only.
Southwestsix Chelsea Ltd shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any coupon or any failure or inability of a customer or household to use an e-coupon for any reason.
We reserve the right to vary or terminate the operation of any coupon at any time without notice.
The failure of Southwestsix Chelsea Ltd to take any action in respect of a breach of these Terms and Conditions shall not constitute a waiver of their enforceability.
We reserve the rights in respect of these Terms and Conditions at all times.
5I. Refunds on promotional offers
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
If we are out of stock of any item ordered we may offer you a substitute which you may accept or decline. This may cause a short delay in fulfilling the order.
If you decline the substitute(s) we will refund to you the amount paid for the product not supplied, using the method for the original payment.
6. Damaged goods and returns
The procedure for damaged goods is as followed:
1 - Please retain the damaged goods for inspection, proof/evidence of damaged goods may be asked to be provided - our delivery service may want to have the goods for insurance purposes. We may arrange for the goods to be returned to our flagship store.
2 - Contact us as soon as possible, at least within two days of delivery to you - using the contact form on the contact page, or by telephone.
3 - We will arrange with you to either replace the goods or issue a full refund; excluding postage and VAT.
4 - We will not charge for all postage fees when replacing damage goods only.
5 - Customers aboard please note that if your goods are damaged during transportation same rule apply.
6 - All of our goods are transported in a Bubble Wrapped Envelope applied to EU regulations.
7 - Where you change your mind about order after dispatch date -- We can attempt to arrange for redelivery or collection, however in most cases customer must wait for order to be delivered to address subject to order first and then redelivery to flagship store can be arranged.
7a - As this is not due to faulty/damaged goods or failed delivery that was not our fault, there will be a charge for redelivery back to flagship store.
7b - Please keep the goods in their original packaging UNOPENED.
7. Failed deliveries
We make considerable effort in the automated e-mail you receive immediately after placing the order
in details published on website, in the e-mail to you advising that the order has been dispatched to you.
It is your responsibility to ensure that you have provided your e-mail address correctly and that you check your e-mail for notifications from us to ensure that the goods can be delivered as agreed with you - this will be to your address for a signature where you have not given us alternative instructions.
If the delivery service is unable to deliver, they will leave a card for you to contact them to arrange a re-delivery.
You can not specify an alternative address or place to leave the goods either when placing the order or by contacting us before goods are dispatched.
Goods can only be left with delivery service or individual at specified address, accompanied with a signature only.
If the goods remain with the delivery service for four days+ undelivered they return the goods to us at our expense.
If you ask us to leave the goods in a place that is not secure and for which we cannot get a signature for receipt, your parcel will be sent back to our flagship store.
Goods returned to our flagship store may be returned to you for an additional delivery fee (we will not charge you for the extra cost incurred in returning the goods back to us).
We will email a payment link to you for this fee before re-delivering.
If you decide not to have the goods re-delivered to you, we will refund to you the original payment
less the original delivery fee.
8. Excluded Services
The services provided on the Southwestsix Chelsea Ltd website do not include the provision of computer or other necessary equipment to access the Southwestsix Chelsea Ltd website.
To use the Southwestsix Chelsea Ltd website you will require internet connectivity and appropriate telecommunication links.
We shall not be liable for any telephone costs or any other costs that you may incur.
9. Intellectual property
The content of the Southwestsix Chelsea Ltd site is protected by copyright, trademarks, database and other intellectual property rights.
You may retrieve and display the content of the Southwestsix Chelsea Ltd website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Southwestsix Chelsea Ltd website without written permission from Southwestsix Chelsea Ltd.
No license is granted to you in these Terms and Conditions to use any trade mark of Southwestsix Chelsea Ltd or its affiliated companies including, without limitation.
You may not use the Southwestsix Chelsea Ltd website for any of the following purposes:
1 - Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2 - Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3 - Gaining unauthorised access to other computer systems.
4 - Interfering with any other person's use or enjoyment of the Southwestsix Chelsea Ltd website.
5 - Breaching any laws concerning the use of public telecommunications networks.
6 - Interfering or disrupting networks or websites connected to the Southwestsix Chelsea Ltd website making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Southwestsix Chelsea Ltd reserves the right to refuse to post material on the Southwestsix Chelsea Ltd website or to remove material already posted on the Southwestsix Chelsea Ltd website.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
7 - Any claim by any third party that the use of the Southwestsix Chelsea Ltd website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; any claim by any third party that the use of the Southwestsix Chelsea Ltd website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Southwestsix Chelsea Ltd website by you.
11. Availability and accessibility of the Southwestsix Chelsea Ltd website
Although Southwestsix Chelsea Ltd aims to offer you the best service possible, Southwestsix Chelsea Ltd makes no promise that the services at the Southwestsix Chelsea Ltd website will meet your desired requirements.
Southwestsix Chelsea Ltd cannot guarantee that the service will be fault free.
If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email from our contact page and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Southwestsix Chelsea Ltd website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.
Southwestsix Chelsea Ltd will attempt to restore the service as soon as it reasonably can.
12. Southwestsix Chelsea Ltd online rights to suspend or cancel your registration
Southwestsix Chelsea Ltd may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Southwestsix Chelsea Ltd website.
The suspension or cancellation of your registration and your right to use the Southwestsix Chelsea Ltd website shall not affect either party's rights or liabilities.
Paragraphs 8 - 12 of these Terms and Conditions shall survive cancellation.
13. Southwestsix Chelsea Ltd online liability
The Southwestsix Chelsea Ltd website is provided by Southwestsix Chelsea Ltd without any warranties or guarantees.
You must bear the risks associated with the use of the internet.
The Southwestsix Chelsea Ltd website provides content from other internet websites or resources and while Southwestsix Chelsea Ltd tries to ensure that material included on the Southwestsix Chelsea Ltd website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.
Southwestsix Chelsea Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Southwestsix Chelsea Ltd website.
If Southwestsix Chelsea Ltd is informed of any inaccuracies in the material on the website we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
1 - Incompatibility of the Southwestsix Chelsea Ltd website with any of your equipment, software or telecommunications links.
2 - Technical problems including errors or interruptions of the Southwestsix Chelsea Ltd website.
3 - Unsuitability, unreliability or inaccuracy of the Southwestsix Chelsea Ltd website.
4 - Inadequacy of the Southwestsix Chelsea Ltd website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Southwestsix Chelsea Ltd website.
Nothing in this paragraph applies to Southwestsix Chelsea Ltd liability in respect of products sold through the online stores.
Nothing in these Terms and Conditions shall exclude Southwestsix Chelsea Ltd liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
14. Third Party websites
At a convenience to Southwestsix Chelsea Ltd online customers, the Southwestsix Chelsea Ltd website includes links to other websites or material which are beyond its control.
Southwestsix Chelsea Ltd is not responsible for content on the internet or World Wide Web pages on any other site outside the Southwestsix Chelsea Ltd website.
15. Advertising and sponsorship
Part of the Southwestsix Chelsea Ltd website may contain advertising and sponsorships.
Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Southwestsix Chelsea Ltd website complies with relevant laws and codes.
We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
16. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
17. International use
Southwestsix Chelsea Ltd makes no promise that materials on the Southwestsix Chelsea Ltd website are appropriate or available for use in locations outside the United Kingdom, and accessing the Southwestsix Chelsea Ltd website from territories where its contents are illegal or unlawful is prohibited.
If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
Any orders outside the United Kingdom is at the customers own risk, no liability will be accepted for damages or lost of your product.
18. Environmental Policy Statement
Southwestsix is committed to leading the industry in minimising the impact of its activities on the environment.
The key points of its strategy to achieve this are:
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and Southwestsix Chelsea Ltd ignores this, Southwestsix Chelsea Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Southwestsix Chelsea Ltd online shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
Any person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Southwestsix.co.uk website is owned and operated by Southwestsix Chelsea Ltd, a Limited Liability Partnership registered in England and Wales.
If you have any queries please contact Customer Services - see our contact page.
Please note all our electrical goods comes with 1-year manufacturer’s warranty if faulty return to the manufacturer only.
Please keep your warranty book inside the box and the receipt for proof of purchase, send this to the manufacturer for repair.
Please note that make-up, human hair, wigs, or any kanekalon, synthetic hair when purchased are non-refundable or exchangeable due to hygiene reasons and those notes affect your statutory right.
Company Registration No. 6694719